LEAFHOUR · Refunds
Refunds
Contact support@leafhour.com to request a refund. Refunds are reviewed by an operator and processed through Creem; there is no automatic refund button.
14-day application window
Within 14 days of each actual monthly or yearly payment, you may apply for a refund of unused purchased points from that payment. Monthly payments grant 100 points and yearly payments grant 1,200 points. The eligible service amount is proportional to the unused points from that payment: the actual amount paid for those points × unused points ÷ points granted by that payment. Discounts, taxes, applicable law and Creem rules are accounted for when confirming the final amount. Trial and sponsored points have no cash refund value.
Cancel future renewal
Use Manage / cancel renewal in Points & billing to open the authenticated Creem customer portal. Cancelling stops future subscription renewal and keeps points already delivered. Cancellation does not automatically refund a payment. Contact support separately to request a refund.
What to send
Send the order ID and the email used for your Leafhour account. Do not send passwords, payment-card details or your private books. We will verify the order and remaining purchased points before confirming eligibility and the amount.
How it is returned
Approved refunds are returned through Creem to the original payment method where supported. Processing time and eligibility remain subject to applicable law, your statutory rights and Creem’s rules. This policy does not promise that every application is approved.
Failed AI work and disputes
Failed, cancelled or undelivered AI work does not consume purchased points; an in-progress reservation is separate from a completed charge. If a balance looks wrong, send the operation ID to support. A refund or payment dispute may withdraw the associated unused rights and pause paid generation while reviewed; your reading records remain yours.